Blue Mountains to Sydney by Train.
Photographic evidence of above sketch note
Below are photo's taken of the journey outlined in the drawings and text above and following them are the raw notes I took while doing my observations.
Role playing by the design thinker in order to achieve empathy is shown by Paul Bennett from IDEO in his TED talk on "Design is in the Details" where the researcher becomes the patient laying on the hospital bed. It is critical for the Design Thinker to have a deeper understanding of the users’ needs by employing such empathic modelling strategies (McDonagh & Thomas, 2010) and this could be taken a step further in my research by becoming an ‘extreme’ user such as using a wheelchair to take the trip.
Brown, T., & Katz, B. (2011). Change by Design. J PROD INNOV MANAG, (28), 381-383.
Carroll, M., Goldman, S., Britos, L., Koh, J., Royalty, A., & Hornstein, M. (n.d.). Destination, Imagination and the Fires Within: Design Thinking in a Middle School Classroom. International Journal of Art & Design Education, 37-53.
Mcdonagh, D. (2010). Rethinking Design Thinking: Empathy Supporting Innovation. Amj Australasian Medical Journal, 458-464.
Melles, G. (n.d.). Curriculum Design Thinking: A New Name for Ways of Thinking and Practice? Interpreting Design Thinking, 299-308.
Plattner, H. (2014). Design thinking research building innovation eco-systems. Cham: Springer.
Design is in the details. (n.d.). Retrieved August 9, 2015, from https://www.ted.com/talks/paul_bennett_finds_design_in_the_details?language=en
Raw observational notes of the Trip into Central from Springwood:
Cold morning. Sat on metal seats and got up straight away, too cold! Noticed no one else sitting; all standing. Old fashioned wooden seats would be better!
Telstra air wifi available at Springwood station. What about other carriers? 1st world problem I know.
Train pretty empty at 8am, much busier earlier. Announcement made that 1st and last carriages are designated quiet.
Noticed more people sitting on the right hand side of the heated carriage away from the glaring sun perhaps? I sat on the left side and found the glare a bit much; I ended up moving ;)
As new people entered the carriage if two sets of double seats were facing each other people sat down facing the front then pulled the opposing seats to make them face the front making it less roomy but ensuring no one comes in later and sits opposite facing you - is this the same in the non-quiet carriages?
Stopped at Glenbrook and the platform not long enough, my carriage ( at the front) not on the platform.
New people got on, more seats changed to face the front, now only one moveable seat left to change.
Man with bike stored at front of train moved it to the back of front carriage in advance of getting off at emu plains. The front half of carriage was off the platform once train stopped. He obviously knew this. He stored his bike in compartment away from seats but had to walk down stairs then up stairs and through 2 sets of hinged doors to get to the back door passing down Isle between seats. Lucky train was not full with people standing in isles.
Now no moveable seats facing backwards with new people on at emu plains.
Got off at Central at 9:23am at the 'country terminal' First thought, where to I tap off? It was around the corner...at the end of another platform...infrastructure still being built.
Overheard a man in a suit say, 'want a bigger house and not pay a million dollars? What do you do?' Need to commute to afford to live when working in the city of sydney.
Went to toilet: notice about hanging valuables from hook to stop thieves from reaching under the door but no hook!
Sign saying 'wash hands before leaving'. The water was warm in a public toilet! Luxury in a cold winter morning. Dyson air blades for drying.
Very busy terminal. Lots of police manning a info & missing persons booth; about 50 people collecting conference goodies and 'badges', lots of people getting connecting city trains and buses and lots of backpackers...
Lady with a pram trying to get through ticket gates, lucky for the wider easy access ones.
For a large open building the conference people are loud and the done is echoed making it hard to hear!